and Logistics Operations). SPLO is a branch of the AM General family that has a warehouse which supports an inventory of over 30,000 part numbers and on-hand inventory of over 15,000 parts. The Field Service Representatives are the customer’s direct link to AM General. They provide up-to-date technical expertise and hands on training to customers all over the world. The SPLO facility is also the location of the training program which helps improve vehicle performance and extends the vehicle’s service life.While at SPLO, I worked specifically with the RECAP program. As a program that was only on its second year when I first joined in, I was able to make serious contributions to the various different test runs of the project. The RECAP program deals with refurbishing HUMVEES that have certain unusable parts. Unlike the RESET program that they are attempting to also start, the RECAP program takes apart the trucks but then puts them back together with the same parts, replacing the unusable ones at the same time.
Since the RECAP program was brand new, there was only one person working on i
t directly. Denise Richards was my boss for the past two summers and having her direct me as well as teach me about how such a powerful vehicle manufacturer can work was very insightful. It was not just insightful due to the fact that I learned to use several new systems like SAP, an inventory program used all over the world, it was also insightful because Denise was only one of two women holding a higher level position. Another very interesting thing about SPLO, and AM General as a whole, was the fact that they were a very structured, traditional and hierarchical company. I believe that in some ways, this is very harmful to not only AM General, but also all other companies that go by those particular standards. Thus, the two things that I would change most about AM General are the lack of females holding managerial positions and the strict hierarchical system throughout the company.
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